-- Do you provide verbatim or edited transcripts?
Actually, we offer three types of transcription: verbatim, semi-verbatim, and edited. Verbatim includes ums, uhs, stutters and unnecessary phrases and is more difficult to read. Semi-verbatim excludes the ums, uhs, stutters, and unnecessary phrases and produces a much cleaner, reader-friendly transcript. Edited excludes ums, uhs, stutters, and unnecessary phrases and also corrects grammar for readability. Edited and verbatim transcription require an additional charge. Please see our transcription rates page for further information.

-- Do you offer express transcription services?
Standard turnaround times are 2 days, 3 days, and 5 days. However, we may be able to accommodate a request for a 24-hour turnaround for up to 60 minutes of audio or video depending on our current workload. Please contact us if you have this need.

-- What do you use to create and deliver transcripts?
Transcripts are created as MS Word documents and delivered by e-mail attachment.

-- How do you receive payments?
We will send you an e-mail invoice verifying your order. This e-mail includes a link to make your payment through http://www.PayPal.com, a secure online payment service. PayPal allows you various payment options (credit card, debit card, bank transfer, etc.) and is free to buyers. All you need is our e-mail address. PayPal allows you to shop without sharing your personal information and provides protection against unauthorized payments from your account. Additionally, you can pay with any credit or debit card without opening a PayPal account. Large orders may be billed for half before we begin and half at completion. We are not responsible for missed deadlines due to late payments. Please be sure to submit your payment before your specified deadline. Please note: Payment must be made before we begin working on your transcript.

-- Do you offer express transcription services?
Standard turnaround times are 2 days, 3 days, and 5 days. However, we may be able to accommodate a request for a 24-hour turnaround for up to 60 minutes of audio or video depending on our current workload. Please contact us if you have this need.

-- Do you accept poor quality recordings?
If you have an audio or video of poor quality, please tell us this in the comments box on your order form. After evaluating the recording, we will let you know if we will be able to transcribe it. Please note that poor quality recordings or recordings with speakers who have thick accents are subject to higher fees.

-- Do you just work with public speakers?
Many of our customers are public speakers and Internet marketers; however, we can and have worked with anyone who needs a transcript produced. Our clients include businesses, students, teachers, organizations, and more. See our clients page.

-- How do I send my files to you?
You can upload your audio or video files on our site or if your audio or video is available online, you can direct us to the URL. Due to size limitations on e-mail attachments, we prefer that you send large files using our upload page or another file transfer service. We currently use Send This File, which has a secure transfer system. Please fill out our site's order form and we will send you a password to upload your file through our website. You can also set up your own account with Send This File, PipeBytes, DropSend, You Send It, or any other service you wish. Several of these services offer free or trial accounts and have various file size sending limits.

No matter which way you decide to send a file, we suggest you place it in a folder and compress it for a faster upload. To compress a file on your Windows PC: Right click on the file you want to compress, scroll down and select "Send To." You should see the "Compressed (zipped folder)" option. This will create a zip/compressed version of the file on your desktop to attach. Please note that you should expect the upload of large files to take some time, as audio and video files are usually large. You can continue to work on other things on your computer as the file is uploading.

-- Do you transcribe tapes, CDs, or DVDs?
The majority of the time we work with digital formats of video and audio (mp3, wav, flv, wma, etc.). We do not transcribe cassette tapes. However, on a case-by-case basis we may transcribe a CD or DVD. The customer must pay for shipping the media to us and include prepaid packaging for returning it. Insuring the shipment is also the customer's responsiblity. You may want to ship us a copy of your media rather than the original. Please contact us if you have any further questions about this.

-- Can you handle large orders?
We can handle large transcription orders according to our workload. However, the turnaround time may be longer than 5 days. We have a team of experienced transcriptionists who assist with large projects. If your project includes more than 4 hours of audio or video, please contact us. For additional information, see large orders.

-- Can you produce a transcript using my template?
Yes. We have several templates for transcription; however, you can also submit your own. If you would like to see the formats we offer, please contact us.

-- Do you offer time coding?
Yes. However, there is an additional charge for this option. See audio and video transcription prices.